Shipping & Returns
Most orders ship within 5 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 24 hours of placing your order, you can contact email@example.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we have no control over these circumstances.
Returns & Refunds:
Due to the nature of our products, used candles cannot be returned or refunded.
However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to firstname.lastname@example.org within 4 days of arrival.
You may exchange your product for another candle of the same size and price within 14 days of purchase if you end up not loving the scent, or if the product is somehow damaged during shipping. The buyer is responsible for the shipping cost on all returned items. The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.